Customer Experience & Relationship Executive

Company Description- w esolveforyou is a strategy-focused sales acceleration company that helps businesses grow through an omni-channel approach. The team designs multivariate sales channels to improve conversion rates and maximize ROI. By using competent strategies and optimized tools, Wesolveforyou supports organizations in diversifying their presence across online and offline channels, refining sales strategies, and reducing marketing and sales expenses. The company focuses on effectively positioning products for target customers, enabling sustainable and scalable business growth. Experience: 1–3 Years Location: South Delhi Okhla Phase 2 Work Mode: Work from Office Employment Type: Full-time Joining: Immediate / Early Joiners Preferred Role Description- Key responsibilities: Contact customers with abandoned carts through calls, WhatsApp, and follow-ups to encourage order completion. Engage with incoming leads promptly and qualify them based on their interest, requirement, and purchase intent. Act as the first point of contact for leads generated for luxury brands, ensuring a polished, consultative, and professional customer experience. Understand customer concerns related to products, pricing, offers, delivery, payments, and returns, and provide accurate first-level support. Route qualified leads to the appropriate internal or brand point of contact, while maintaining ownership of timely follow-ups. Maintain lead and customer interaction records, follow-up status, and conversion outcomes. Coordinate with marketing, operations, and brand teams to stay updated on campaigns, products, offers, inventory, and customer-facing communication. Identify common customer objections and feedback patterns to improve communication, conversion flows, and the overall customer experience. Work towards daily and monthly targets related to lead response time, abandoned-cart recovery, order conversion, and customer engagement. Candidate profile: Prior experience in customer relationship management, inside sales, customer support, or telecalling within the D2C/e-commerce space. Familiarity with Shopify, GoKwik, Interakt, WhatsApp marketing tools, or similar e-commerce and CRM platforms will be an advantage. Fluent verbal communication in English and Hindi is essential. Strong follow-up discipline, customer empathy, persuasion skills, and a sales-oriented mindset. Comfortable handling premium and luxury customer conversations with professionalism and attention to detail. Ability to manage multiple leads, maintain accurate records, and work in a fast-paced environment. Note-The candidate will play a key role in engaging high-intent customers, understanding their requirements, resolving initial queries, and ensuring qualified leads are converted or passed to the relevant brand point of contact for closure.