Senior Technical Program Manager

Insight Global · San ramon, United States

Runs the intake queue, scheduling, and delivery cadence across the service towers, and is the day-to-day coordination point with client tower requesters.

Key Responsibilities

• Operate the single intake queue for all requests across the service towers.
• Classify each request against the service catalogue with acceptance criteria fixed before work commences.
• Schedule personnel together with rig, laboratory, and device capacity.
• Own the delivery cadence, status reporting, and KPI/SLA tracking.
• Coordinate directly with Google tower requesters on priority and scope.
• Manage risks, dependencies, and escalations; drive resolution.

Must-Have Qualifications

• 7–10+ years technical program/project management in engineering or software delivery.
• Direct client-facing responsibility in a vendor or services environment.
• Experience managing test, embedded, or platform engineering delivery teams.
• Strong proficiency with intake/queue management, capacity planning, and KPI reporting.
• Excellent written and verbal communication for customer-facing governance.

Preferred / Nice-to-Have

• Prior experience in a managed-service or vendor-delivery construct (vs. staff aug).
• Consumer hardware, XR/AR, or device-program experience.
• Background in test or platform engineering.
• PMP or equivalent.

Compensation Range = $75-93/hr (dependent on years of expereince)