Citrix Engineer- L2

Hello All, Currently we are looking out for an Citrix Engineer L2. Experience: 4–8 Years Employment Type: Full-Time Function: Infrastructure / End User Computing / Managed Services Position Overview We are looking for an experienced Citrix Engineer responsible for the implementation, administration, optimization, troubleshooting, and day-to-day operations of Citrix Virtual Apps and Desktops environments. The candidate will work across implementation projects, migrations, upgrades, L2/L3 operations, incident management, performance optimization, and customer support. The role requires strong hands-on expertise in Citrix technologies along with a good understanding of Microsoft Windows, Active Directory, networking, virtualization, and security. Key Responsibilities: Citrix Implementation & Deployment: Design, install, configure, and implement Citrix Virtual Apps and Desktops (CVAD) / DAAS environments; configure Delivery Controllers, StoreFront, Studio, Director, Licensing, and VDAs; deploy Citrix Gateway / NetScaler ADC; configure Machine Catalogs, Delivery Groups, applications, desktops, and policies; integrate with Active Directory, DNS, DHCP, GPO, and authentication services. Citrix Migration & Upgrade: Perform Citrix version upgrades, migrations, and environment modernization; execute migrations with minimal downtime; migrate workloads between farms, sites, hypervisors, or infrastructure platforms; support migration to Citrix Cloud; perform health checks and post-migration validation. Operations & Administration: Manage production Citrix environments; monitor availability, capacity, and performance; troubleshoot login, application launch, session, VDA, profile, printing, and connectivity issues; manage policies, applications, desktops, sessions, and access permissions; perform preventive maintenance and 24x7 rotational support where required. Citrix ADC / NetScaler: Configure and troubleshoot Gateway virtual servers, authentication, certificates, SSL/TLS, session policies, and load balancing; perform firmware upgrades and configuration backup/restore. User Profile & Endpoint Technologies: Troubleshoot FSLogix, Citrix Profile Management, folder redirection, Windows multi-session/single-session environments, thin clients, endpoint connectivity, printers, scanners, USB redirection, and Citrix Workspace App. Virtualization & Infrastructure: Support Citrix environments hosted on VMware vSphere/ESXi, Microsoft Hyper-V, or Nutanix AHV; understand VM sizing, CPU, memory, storage, networking, and capacity planning. Incident, Problem & Change Management: Handle L2/L3 incidents and service requests; perform RCA; participate in problem management; implement changes following ITIL processes; support major incidents and customer escalations. Monitoring, Performance & Optimization: Use Citrix Director and monitoring platforms to analyze logon duration, VDA health, resource utilization, and application performance; identify bottlenecks and implement optimization/capacity improvements. Automation & Operational Improvement: Use PowerShell for administration, reporting, troubleshooting, and automation; automate health checks, reporting, user/session management, and repetitive operational tasks. Documentation & Customer Management: Maintain SOPs, KB articles, troubleshooting guides, health reports, and service reports; participate in customer meetings; provide technical recommendations; coordinate with OEM/vendor support; support audits and compliance. Required Technical Skills: Must Have: Citrix Virtual Apps and Desktops / CVAD, Citrix Studio and Director, Delivery Controllers, StoreFront, VDAs, Citrix Policies, Machine Catalogs and Delivery Groups, Citrix Gateway / NetScaler ADC, Active Directory, DNS, DHCP, Group Policy, Windows Server, Windows multi-session, FSLogix / Citrix Profile Management, VMware vSphere / ESXi or equivalent, PowerShell, and ITIL-based incident/change/problem management. Good to Have: Citrix Cloud, Accops, Azure / Microsoft Azure Virtual Desktop, Nutanix AHV, Microsoft Hyper-V, Microsoft Entra ID, MFA / SAML / OAuth, load balancing, Citrix WEM, monitoring/observability tools, and automation. Experience Requirements 4–8 years of overall IT infrastructure experience. Minimum 3 years of hands-on Citrix administration/engineering experience. Experience in Citrix implementation, migration, upgrade, and operations. Experience supporting enterprise production environments and customer escalations. Key Competencies Strong troubleshooting and analytical skills. Good communication and customer-handling skills. Ability to work independently and within cross-functional teams. Strong documentation skills. Ability to handle critical incidents under pressure. Good understanding of ITIL processes. Ability to lead technical implementation activities. Willingness to participate in rotational / 24x7 support when required. Incident resolution and MTTR. Change success rate. Citrix environment availability. Implementation quality and project completion. Recurring incident reduction. Preferred Certifications Citrix Certified Professional – Virtualization (CCP-V). Citrix Certified Associate – Virtualization (CCA-V). Interested candidates please send me your updated profile on . Regards, HR Team