Inside Sales Executive

Frido · Pune city, India

As an Inside Sales Executive, you are the direct voice of Frido to our customers. You'll understand what a customer needs, guide them to the right product, and convert genuine conversations into sales. This is a target-driven, high-energy role built on consultative selling — not scripted pitches or pressure tactics.

Key Responsibilities

• Engage customers through outbound calls, inbound calls, WhatsApp, or video consultation, depending on your assigned vertical.

• Understand the customer's needs before recommending anything — solution-based selling, not product-pushing.

• Guide customers to the right Frido product and help them complete their purchase, via the website or a manual Shopify invoice.

• Spot and act on natural cross-sell and upsell opportunities to grow order value (AOV).

• Follow ownership and escalation protocols — e.g., first-contact-owns-the-lead, and mandatory escalation of high-value (₹5,000+) orders.

• Log every interaction accurately in Zoho CRM: correct disposition, detailed call notes, and order tracking.

• Consistently meet daily call volume, conversion rate, and revenue targets.

• Maintain a polite, honest, and helpful tone on every call — no false claims, no manufactured urgency