Associate Director admilparant - Immunology, Neuroscience, and CV Patient Access Program Strategy and Marketing

Bristol Myers Squibb · United States

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Expectations/Responsibilities: At BMS, it is not just what we do but how we do it. To excel in an Associate Director Patient Access & Support services position, we expect our employees to demonstrate or develop the following knowledge and skills: Program Excellence

• Actively collaborates across MAx to ensure aligned patient access strategy (i.e., identifies and addresses current and anticipated gaps while making changes to tactics, tools and communications as needed)
• Supports a new brand or indication launch by leading the patient services focused market research, vendor selection, development of program Business Rules, processes, materials, and hub, vendor, and field team training
• Develops program launch execution plan as part of launch master planning with PASS, internal matrix teams (i.e., Brand), and external vendors
• Evaluates and updates vendor Key Performance Indicators (KPIs), and holds vendors accountable for KPIs as defined in contracts
• Communicates with field teams, office teams, and vendors about program changes, with a focus on potential impact on customer and patient access experience; retrains as needed
• Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize the approach
• Uses subject matter expertise about the patient journey (e.g., therapeutic area, brand, indication, etc.) to expedite the path to therapy in alignment with the Brand team’s overall strategy
• Uses Market Access technical expertise (i.e., coding, reimbursement and payer policies related to Medicare, Medicare Part D, Medicaid, and private insurance) to educate matrix partners, field teams, PMs, and Senior PMs
• Conducts regularly scheduled vendor site visits

• Incorporates the voice of the patient and explains patient needs and viewpoints to others
• Anticipates marketplace trends that could apply across brands, and proactively seeks and shares trend insights across brands to improve visibility and mitigate issues
• Continues to develop expertise in patient access stakeholders, patient affordability, out-of-pocket costs, pharmacy benefits, payer influences, and different business and reimbursement models
• Maintains excellent organizational and planning skills with strong attention to detail and accuracy

• Validates data and seeks additional insights to make reliable, data-driven decisions
• Identifies opportunities for improved data gathering and consistency across programs and brands
• Reviews robust data analytics insights to continuously improve Business Rules and hub processes
• Identifies program trends and shares relevant insights with external vendor partners (as appropriate), and internal leaders and matrix teams
• Proactively acts when programs are trending toward or away from Key Performance Indicators (KPIs)
• Collaborates with data analytics team to identify data outputs and build dashboards needed for monitoring program performance, anticipating high demand, and proactively mitigating potential problem areas

• Leads matrix teams and hubs to identify reimbursement issues and ensure consistency with coding, coverage, and payment with payers
• Models and fosters matrix team effectiveness by sharing information, knowledge, and experience
• Builds and maintains relationships among PASS teammates and cross-functional stakeholders (e.g., Sales, Access Marketing, Brand, Trade, etc.) throughout the organization
• Identifies and acts on opportunities for improvements in ways of working and team dynamics

• Leads the implementation of and advises others about the PASS strategic vision
• Generates strategic ideas and innovations from a wide spectrum of internal and external sources to position PASS as a valued partner

• Provide overall leadership and direction for Patient Service programs.
• Ensure alignment with organizational objectives and oversee day-to-day operations.

• Access Marketing and Legal Point for effective program management.
• Negotiate contracts, optimize vendor agreements, and evaluate vendor performance.

• Manage Patient Services budget, monitor spending, and develop annual budgets.
• Liaise with relevant points (CMM, Xavier, RxCrossroads, etc.) for budget coordination.

• Oversee data governance processes and compliance initiatives.
• Evaluate and optimize vendor agreements to ensure compliance with operational standards.

• Bachelor’s Degree in Business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred
• Experience in Fibrosis/Pulmonology preferred
• 5+ years in the pharmaceutical industry including 2+ years in patient services required
• Relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill; and aspects of patient support and/or hub services
• Demonstrates BMS Values and culture in day-to-day tasks and interactions
• Demonstrates deep knowledge in insurance benefit design for both commercial and government payers
• Experience in managing complex projects, programs, and teams required

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays