Customer Success Manager (Pharmacovigilance Suite)

ThinkWise Consulting LLP · India

Job Title: Customer Success Manager (Pharmacovigilance Suite)

Location: Hyderabad, Telangana, India (In-Office)

Department: Customer Success

Experience Range: 4-8 Years

Employment Type: Full-time

You will be the primary advocate and strategic partner for our clients in the Pharmacovigilance (PV) industry. Your role is to ensure clients derive maximum value from our AI-powered Safety Product Suite, driving adoption, satisfaction, and retention. You will blend deep domain knowledge with excellent communication skills to guide clients from onboarding to full-scale implementation.

Responsibilities:

● Manage the entire post-sales client lifecycle, including onboarding, training, and strategic reviews.

● Act as the main point of contact for a portfolio of PV clients, building strong, trusted relationships.

● Proactively monitor client health and platform usage to identify and mitigate adoption risks.

● Translate complex client feedback and business requirements into clear, actionable specifications for product and engineering teams.

● Collaborate with sales, engineering, and support teams to ensure a seamless customer experience and resolve escalated issues.

● Identify opportunities for account growth and expansion within your client base.

● Create and maintain documentation and best practices guides to support client success.

Required Skills and Qualifications:

● Bachelor's degree, preferably in a technical or life sciences field.

● 3-5 years of experience in a Customer Success, Account Management, or client-facing role.

● Strong understanding of Pharmacovigilance processes and the pharma industry.

● Excellent communication, presentation, and interpersonal skills.

● Ability to translate technical concepts and product features into clear business value.

● Strong organizational skills and attention to detail.

● Proactive and customer-centric attitude.

● Experience with project management & reporting tools

Desired Skills and Qualifications:

● Experience in healthcare/pharma IT products and processes.

● Prior experience with Safety Databases such as Oracle Argus Safety or Veeva Systems.

● Experience with GxP-regulated environments.

● Familiarity with AI and Generative AI concepts.

Benefits:

● Competitive salary and benefits package.

● Collaborative and supportive work environment.

● Opportunities for professional growth and development.