Patient Care Specialist II

Millennium Physician Group · United States

Job Description Summary ‎ Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, and Texas, Millennium Physician Group (MPG) is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role. ‎ How will you make an impact & Requirements ‎ Responsible for greeting and registering patients as they enter the medical office. Provides phone, clerical, and data entry support including insurance verification. Directs patients, visitors, and callers to appropriate parties and answers basic questions. Responsibilities:

• Greet and check-in patients upon arrival at the medical office.
• Answer phone calls and schedule appointments for patients
• Collect patient copays and update patient information in the electronic

• Handle patient inquiries and provide excellent customer service.
• Works under moderate supervision.
• Efficiently process all urgent specialist referrals, appointment ticklers, and

• Understand billing flags for outstanding balances.
• Perform general administrative tasks such as faxing, and scanning documents,

• Maintains clinical proficiency in practice specific competencies.
• Assist Practice Manager with assigned administrative duties as assigned.
• Demonstrate excellent service to internal team members and patients.
• Perform other related duties as assigned.

• Successfully complete all required training on time.
• 1 – 4 years of experience in a clinical setting or patient environment.
• Is gaining or has attained full proficiency in job duties.
• Ability to read and interpret documents such as safety rules, operating and

• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the

• Have a positive customer service attitude and are energized by helping people.
• Assimilate information and listen well.
• Have a strong work ethic that includes thoroughness and attention to detail.
• Understand that success comes from working together (team player)
• Adapt to changing circumstances with patience and determination.
• Love to solve problems creatively and think analytically.
• Pride themselves on their ability to organize and process information.
• Take ownership of outcomes in providing quality service and support.
• Get excited with comprehensive training and continued opportunity to

• b>Compensation Range:
• 18.00