Import Export Executive

Role & responsibilities Process and dispatch domestic and international print-on-demand orders daily, meeting the company's 24-hour ship SLA Coordinate with courier and logistics partners (DHL, FedEx, UPS, Aramex, India Post, Delhivery, Blue Dart, Shiprocket) for pickups, rate negotiation and service selectio Prepare and verify export documentation - commercial invoice, packing list, air waybill (AWB), shipping bills, e-way bills, and HSN / customs paperwor Generate and manage shipping labels across courier and marketplace portals and the company's fulfilment system / AP Track shipments end-to-end; proactively resolve delays, customs holds and delivery exceptions, and manage RTO / undelivered shipments and reshipment Reconcile courier invoices against booked shipments - flag weight discrepancies, surcharges and billing error Maintain shipment MIS - dispatch volumes, SLA adherence, courier-wise cost, and zone-wise performanc Coordinate with the warehouse / packing team on order readiness, packaging standards and dispatch priorit Handle customer and marketplace shipping queries, tracking updates and proof of delivery (POD Support Finance with shipping-bill / EDPMS data for export remittance closure, and RODTEP / duty drawback where applicabl Ensure correct declared value, Incoterms and compliance for international parcel Preferred candidate profile Graduate; 2-3 years of experience in shipping, logistics or export dispatch (e-commerce, courier or export-house background preferr Hands-on with international courier portals (DHL / FedEx / UPS) and domestic aggregators (Shiprocket / Delhivery / Blue Da Knowledge of export documentation, AWB, e-way bill, and basic customs / Incote Familiarity with marketplace / D2C order-fulfilment flows; comfortable with Excel and shipping softw Detail-oriented and fast-paced, able to consistently meet daily dispatch cut-offs