IT Product Manager-₹37 LPA --CONTRACT-Customer Experience (CX), Contact Center, CCaaS,

Trilyon, Inc. · Bangalore district, India

• Location: Hybrid, Cessana Business Park
• Type: Contract 12+ months

We are looking for a Product Manager to support customer experience products with a focus on billing, licensing, usage analytics, and product capabilities . The role will work closely with customers, engineering, design, finance, sales, marketing, and other cross-functional teams to deliver customer-focused solutions.

Key Responsibilities

Product Management

• Own product initiatives from ideation through execution and launch .
• Define product priorities based on customer needs, market trends, and business objectives.
• Identify gaps in existing billing and licensing capabilities and develop solutions to address them.
• Define product requirements, features, and priorities.

Billing & Licensing

• Drive billing, licensing, provisioning, and usage measurement capabilities.
• Develop a strong understanding of customer experience licensing and billing models.
• Partner with technical teams to improve usage metrics, billing visibility, and license management.
• Support solutions that provide customers with predictable billing and better visibility into usage.

Customer & Market Insights

• Work directly with enterprise customers and partners to understand business needs and pain points.
• Conduct customer research and competitive analysis.
• Use data and market insights to guide product decisions.

Cross-Functional Collaboration

• Partner with Engineering, UX/Design, Sales, Marketing, Finance, and Customer Success teams.
• Support go-to-market activities, product adoption, and post-launch improvements.
• Communicate product strategy and requirements across globally distributed teams.

Required Qualifications

• 2–5 years of Product Management experience .
• Strong understanding of product billing and licensing models .
• Experience with provisioning, licensing, or subscription management .
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Bachelor's degree in Engineering, Business, or a related field .
• Ability to work independently and collaborate across multiple time zones.

Preferred Qualifications

• Experience with data pipelines, data modeling, APIs, or finance-related systems .
• Background in Customer Experience (CX), Contact Center, CCaaS, or CPaaS products.
• Experience working with enterprise customers and partners.
• MBA or advanced business/technical education is a plus.
• Experience working with globally distributed engineering and business teams.