Technical Operation Executive

DataCouch · India

Responsibilities

• Training Program Coordination : Manage training schedules and ensure smooth execution.
• Client Communication : Serve as the main point of contact, addressing client concerns and feedback.
• Automation Optimization : Identify and implement automation opportunities within training processes.
• Quality Assurance : Ensure training delivery and content meet company standards.
• Reporting & Analytics : Analyze data on training, automation, and client feedback for continuous improvement.
• Client Retention : Develop strategies to enhance client satisfaction and renewal rates.
• Collaboration : Work with sales, marketing, and product teams to align strategies with business goals.
• Process Improvement : Continuously enhance customer experience and internal processes.
• CRM Management : Optimize, configure, and maintain CRM systems (e.g., Salesforce, HubSpot) and ensure data integrity.
• System Integration & Customization : Collaborate with IT to integrate CRM with other systems and customize features.
• Operational Efficiency : Streamline workflows, implement CRM automation, and generate actionable reports.

Qualifications:

• Education : Bachelor’s in Business, Information Systems, or related field.
• Experience : 2-3 years in CRM management or technical operations.
• CRM Expertise : Experience with CRM platforms (Salesforce, HubSpot, Zoho).
• Technical Skills : Proficient in CRM tools, Excel, and data analysis. Familiarity with HTML/CSS or JavaScript is a plus.
• Analytical : Strong ability to analyze CRM data and implement actionable insights.
• Process Improvement : Knowledge of workflow automation and continuous improvement practices.
• Certifications : CRM certifications (Salesforce, HubSpot) are a plus.

Project Management : Experience managing CRM-related projects or process improvement.