TCS IS Hiring for SD

Location- Chennai EXP-2-5 yrs Skill-SD Responsibilities Serve as the first point of contact for all IT service requests and incidents via phone, email, or ticketing system Provide Level 1 support for hardware, software, network, and application issues Log, categorize, and prioritize incidents and service requests in the ticketing system Troubleshoot and resolve common technical issues in a timely manner Escalate complex incidents to Level 2/3 support teams as needed Monitor ticket queues to ensure SLA compliance Assist in user account management (password resets, access provisioning, etc.) Maintain accurate documentation of issues, solutions, and procedures Contribute to knowledge base articles and continuous service improvement Strong knowledge of Windows OS and Microsoft Office applications Basic networking concepts (LAN, WAN, VPN) Active Directory and user account management Strong verbal and written communication skills Ability to manage multiple tasks and work under pressure Customer-oriented mindset with a focus on service excellence Strong understanding of Service Desk operations and ITIL framework