Clinical Support Specialist

Dcc Consultants · Lahore, Lahore District; Punjab, Pakistan

DHA Phase 6, Lahore, Pakistan | Posted on 04/22/2026

Job Description

Administrative Support

• Schedule and confirm patient appointments via phone, email, or scheduling software.
• Prepare and send reminders for upcoming appointments or follow-ups.
• Maintain and update patient records in the electronic medical records (EMR) system.
• Assist with insurance verification and pre-authorization processes.
• Manage incoming and outgoing correspondence, including emails and faxes.
• Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy.
• Escalate complex patient concerns to the appropriate medical staff or departments.
• Collect patient information and update records during virtual check-ins.
• Provide patients with instructions for telehealth sessions and other virtual services.

Office Coordination

• Manage daily workflows to ensure timely communication between patients and medical staff.
• Coordinate with medical providers to ensure schedule alignment.
• Organize and prioritise tasks to meet deadlines and maintain clinic efficiency.

Requirements

• Work Experience: A minimum of 02 Years of virtual medical assistance experience in a US-based Healthcare Company is required.
• Skills:
  • Knowledge of medical terminology and EMR systems.
  • Excellent verbal and written communication skills in English language.
  • Proficient in using scheduling and communication tools (Microsoft Office, telehealth platforms).
  • Strong organizational and multitasking abilities.
  • Ability to maintain confidentiality and adhere to HIPAA regulations.
  • Critical Decision Making.
  • Strong interpersonal, organizational and data entry skills.
  • Empathize with patient’s needs.
  • Proficiency in Microsoft Suit: Outlook, Word, Excel.
  • Experience of working with EMR Software.
• Education: Any of the following degrees is required: MBBS degree with 01-year house job or MD degree with 01-year house job or Doctor of Physiotherapy (DPT) or Doctor of Pharmacy (Pharm.D).
• Workdays: Monday - Friday
• Work hours: 6 pm – 3 am PKT (Night shift)
• Gross Salary (USD): $450-$500
• Benefits: Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick & Drop, EOBI, Free Meal