Helpdesk Associate-ITIL

JOB DESCRIPTION Req ID: We are currently seeking a Helpdesk Associate-ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Requirements for th