Operations Lead-Insurance- P&C Underwriting

In this role, You will be responsible for leading the business unit of more than 300 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements. Responsibilities Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective Effectively engage with customers to understand and address customer pain point Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a so