SAP Customer Relationship Management (CRM) : Service

Tata Consultancy Services · Kolkata, India

SAP CRM Functional

Desired Experience Range**

6-10

Location of Requirement

TCS - Kolkata

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

Provide subject matter expertise on SAPs best practices for implementing SAP CRM business processes.

Should have functional proficiency in SAP CRM master data, CRM marketing, CRM service and Interfaces with third party applications

Should have functional proficiency in SAP middleware’s, IDoc interfaces, Master Data Template configurations and replications.

Should have good experience / strong domain knowledge CRM area specially with regards to Utilities industry.

Strong understanding of business processes behind customer programs

Define and execute unit test, integration test and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation, testing, and post-Go Live Support.

Good-to-Have

Should be able to provide workload estimations for a functional need based on predefined calculation strategies.

Should be able to conduct detailed design meetings directly with the client to finalize the functional need.

Work collaboratively with cross-functional and technical teams with minimal supervision.

Should be highly self-motivated, self-driven and independent in daily operations.

SN

Responsibility of / Expectations from the Role

1

Minimum 6-10 years of experience in SAP CRM.

Details For Candidate Briefing**

(It should NOT contain any confidential information or references)

About Client:

(Please highlight domain, any ranking indicating size of /recognition for the client. It helps sell the role to prospective candidates)

ENGIE is the largest French utility company currently dealing with electricity and gas.

USP of the Role and Project:

(Why a candidate would be keen to apply for this role in this project – “what there for me?”. Please highlight the USP of the role in terms of nature of the project, technology involved, growth prospect, onsite opportunity, opportunity for learning and certifications etc. It helps sell the role to prospective candidates)

Provide subject matter expertise on SAPs best practices for implementing SAP CRM business processes.

Should have functional proficiency in SAP CRM master data, CRM marketing, CRM service and Interfaces with third party applications

Should have functional proficiency in SAP middleware’s, IDoc interfaces, Master Data Template configurations and replications.

Should have good experience / strong domain knowledge CRM area specially with regards to Utilities industry.

Strong understanding of business processes behind customer programs

Define and execute unit test, integration test and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation, testing, and post-Go Live Support.

Market Intelligence Vendor Approval**

Please specify companies that are competition for TCS for this particular project / any other companies where these skills would be available.

In the past, many associates with similar skill may have joined us through external hiring and still continuing in the project. Would like to know details of such associates (name, emp number). This shall help us to focus on target companies better