Clinic Administrator II - Pediatrics

Novant Health · United States

Novant Health is seeking a Clinic Administrator II to support our Pediatric Gastroenterology & Developmental & Behavioral Pediatrics clinics!

Work Schedule: Monday-Friday 8:00am-5:00pm

Novant Health Pediatric Gastroenterology and Developmental & Behavioral Pediatrics is seeking a Clinic Administrator II to lead the day-to-day operations of both the primary clinics and satellite locations. This leadership role oversees approximately 20 clinical and clerical team members and partners closely with 7 providers to ensure exceptional patient care, operational excellence, and a positive team culture.

Manages, supervises and coordinates all functions and activities related to the operations of physician practices, complex management responsibility (i.e., billing and collecting), and/or special projects, (i.e. practice start up), as directed by Administration. This is an experienced, moderate to high level practice management position with a comparable level of complexity. Practice scope is moderately complex for number of providers, staff and revenue with a larger geographical area and possible practices in 2 or more locations.

• Oversee all operational aspects of the clinic, including staffing and workflow management.
• Manage supply ordering and inventory to ensure smooth daily operations.
• Provide coaching and conduct feedback conversations to support team development.
• Maintain and optimize physician scheduling templates to ensure adequate patient access.
• Troubleshoot facility issues and coordinate resolutions.
• Support clinical functions
• Engage comfortably in patient-facing interactions to deliver excellent customer service.
• Address and resolve patient complaints promptly and professionally

• Education: Must meet one of the following: Four year Bachelor's degree; or Associate's degree with four years of relevant professional experience; or eight years of relevant professional experience, required.
• Experience : One-plus years of practice manager experience preferred with a Bachelor's degree, preferred.
• Licensure/certification/registration: Current State Drivers License (Home Care Only) , required.
• Additional skills required: Current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; understanding of customer needs and expectations and knowledge for improvement to exceed customer expectations.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.