Customer success manager
Neokred · Bangalore g.p.o., India
Job Description
Neokred is an embedded finance infrastructure company powering 400+ enterprise clients with identity, payments and consent infrastructure. Our product suite includes Profile X (KYC and identity APIs), Collect Bot, Blutic (DPDP consent management), UNIQ payment devices, and Perkle (voucher commerce).
Why This Role Matters?
You're a Customer Success Manager who's tired of managing low-stakes accounts. You want to own mission-critical fintech infrastructure used by 400+ enterprises.
At Neokred, you'll be the trusted advisor for clients building on our embedded finance stack — from KYC and identity APIs (Profile X) to consent management (Blutic) and payment devices (UNIQ).
Six months from now, you'll have:
Onboarded multiple enterprise clients from contract to first live transaction
Built strong relationships with key stakeholders across your portfolio
Become the go-to expert on our product suite for your clients
What You'll Actually Do Here
Own the full client lifecycle for a portfolio of enterprise and fintech clients:
Onboard & launch: Lead KYC documentation, coordinate API integrations with our tech team, manage UAT, and drive first transactions Drive adoption & retention: Run monthly/quarterly business reviews, track API usage and billing cycles, and keep accounts healthy Grow revenue: Own renewals, prepaid top-ups, and convert clients to longer contracts Spot expansion opportunities: Identify cross-sell across our product suite (e.g., Profile X → Collect Bot → Blutic) Be the escalation owner: Act as first line for client issues; coordinate with product, tech, and compliance for SLA-bound resolutions Feed product strategy: Collect client feedback and translate it into clear requirements for our product team Stay compliant: Ensure clients meet contractual, regulatory, and usage termsWho We're Looking For
You're not just a relationship manager — you're a commercial operator who understands fintech infrastructure and can hold CXO-level conversations.
3-5 years in account management, client success, or B2 B relationship management Experience in fintech, Saa S, or API-first products (payments, KYC, identity, or banking tech is a huge plus) Comfortable owning revenue targets — renewals, expansions, and contract negotiations Strong written and verbal communication; can run business reviews with senior stakeholders Data-driven and structured; proficient with CRM tools and AI ToolsNote: While we review every application carefully, only shortlisted candidates will be contacted for the next steps
Details
| Company | Neokred |
| Location | Bangalore g.p.o., India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |