Academic Coordinator

Bangalore Culinary Academy · India

Role Overview - The Student Admissions & Lifecycle Executive is responsible for managing the  end-to-end student journey , from initial enquiry and acquisition through to onboarding, training coordination, and final placement support. The role requires a strong combination of  sales capability, relationship management, and operational coordination , with clear ownership of student outcomes and experience.

Key Responsibilities

1. Student Acquisition & Enquiry Management

• Handle all incoming enquiries across channels including calls, emails, digital campaigns, and social media platforms
• Manage and engage with walk-in enquiries, providing accurate programme information and counselling
• Ensure timely and consistent follow-ups on all leads until closure
• Convert qualified enquiries into enrolled students, achieving defined conversion targets
• Maintain complete and accurate data capture of all enquiries within the CRM/system
• Visit schools, colleges, and relevant institutions to promote diploma programmes, generate leads, and build brand awareness
• Represent the academy at education fairs, career events, and promotional activities

2. Student Onboarding & Experience

• Coordinate and manage student enrolment processes across diploma and short-term programmes
• Support and conduct student onboarding and orientation sessions
• Act as a primary point of contact for students, ensuring a smooth transition into the programme
• Monitor student engagement and escalate attendance or participation concerns where required

3. Student Lifecycle Management

• Take ownership of the complete student lifecycle from enquiry to programme completion and placement support
• Ensure seamless coordination across all stages including admissions, training, assessments, certification, and placements
• Maintain regular communication with students to ensure a positive and consistent experience throughout the programme

4. Training, Certification & Placement Coordination

• Organise and coordinate industrial training for diploma students
• Coordinate campus placements and industry interactions at the end of the programme
• Support students with placement readiness, including interview coordination and scheduling
• Manage enrolments and certification processes for short-term courses
• Track and report placement outcomes and employer feedback

5. Relationship & Stakeholder Management

• Build and maintain strong relationships with students, parents, alumni, and industry partners
• Drive referrals and repeat enrolments through effective relationship management
• Coordinate with internal departments to ensure smooth programme delivery
• Liaise with external stakeholders including visiting faculty, industry professionals, and vendors as required

6. Lead Management, Reporting & CRM

• Track and report on lead funnel metrics including enquiries, conversions, and drop-offs
• Maintain daily and weekly reports on conversion ratios and enrolment performance
• Ensure adherence to defined response time standards for all enquiries
• Use tools effectively for lead tracking, communication, and reporting
• Ensure all interactions are accurately recorded and updated in real time

7. Process Excellence & Compliance

• Ensure compliance with all admissions policies and documentation standards
• Maintain high standards of data accuracy and confidentiality
• Identify and suggest improvements to admissions processes and student experience

Skills & Requirements

• Strong communication and counselling skills
• Sales orientation with the ability to convert enquiries into enrolments
• Good working knowledge of MS Office
• Strong organisational and coordination abilities
• Ability to manage multiple stakeholders and tasks simultaneously
• Proactive, detail-oriented, and student-focused approach

Preferred Experience

• Experience in education, training institutes, or hospitality/culinary environments
• Prior experience in admissions, counselling, student services or hospitality sales roles