CRM executive

• Coordinate with clients to understand their concerns and align services or products to their needs • Receive inbound calls, filter positive leads, and route them to the relevant sales team • Maintain and update the CRM system to ensure an effective and efficient sales funnel • Follow up on sales inquiries received via website chats, emails, and inbound calls • Advise customers on suitable products and dealer selection based on their requirements • Develop in-depth knowledge of product features and benefits to assist customers effectively • Support the organization of promotional events to engage and attract prospective customers • Ensure a high-performing customer service system is maintained at all times • Collaborate with team members across departments and managerial levels effectivel