Area operations manager

Lenskart.com · Ludhiana, India

Key Responsibilities

1. Operations & Execution

Own end-to-end operations for assigned geography / multiple territories

Drive performance metrics, productivity, and operational efficiency

Ensure consistent execution of processes, SOPs, and business standards

Manage multiple priorities and deliver results under tight timelines

2. Team Leadership

Lead, manage, and scale large field teams (50–150 members)

Build high-performance teams through coaching, mentoring, and structured reviews

Drive accountability and ownership across team members

3. Business Ownership

Take complete ownership of regional business goals and P& L-linked metrics

Identify growth opportunities and implement scalable solutions

Ensure strong customer experience and service delivery

4. Stakeholder Management

Collaborate with cross-functional teams (Marketing, Supply Chain, Finance, etc.)

Manage internal and external stakeholders effectively

Ensure seamless coordination across functions to drive outcomes

5. Problem Solving & Decision Making

Analyze business data to identify trends, gaps, and improvement areas

Make data-driven decisions in ambiguous and dynamic environments

Solve operational challenges with structured problem-solving approaches