General Manager

Ileseum Clubs · India

"Inspire. Unite. Excel. – Empowering communities and celebrating the joy of club life with

visionary leadership and a passion for sports and wellness."

The Role:

We deeply believe that the club evolves as an extension of the GM's personality, traits and ethics.

This extends directly to sales. The GM is the final owner of the Club's commercial health — membership sales, corporate tie-ups, renewals, and revenue — not a spectator to it. They build the Club's presence beyond its walls through corporate outreach, community engagement, and partnerships, so the Club is sought after, not just available. They stay close to pipeline, conversion, and forecasts with the same seriousness as service quality. And they lead sales from the front — visible at events, corporate meetings, and key closures — because a GM who only manages from the office loses credibility on both fronts.

What You’ll Be Responsible For:

Sales and Business Development:

• Take complete ownership of the clubs overall sales and revenue targets .
• Develop and execute the annual sales strategy, business plan and channel-wise targets .
• Build and manage a strong B2B and corporate sales pipeline .
• Drive corporate memberships, HNI sales, premium customer acquisition and key account relationships.
• Develop and manage strategic partnerships, corporate tie-ups, referrals, BTL activations and cross-promotional opportunities .
• Identify new business opportunities and expand the clubs customer and partner network.
• Build, lead, train and develop a high-performing sales team with clear targets and accountability.
• Establish a structured sales process covering lead generation, follow-ups, conversions, pipeline management and reporting .
• Own sales forecasting and regularly analyse performance against targets, identifying gaps and taking corrective action.
• Conduct regular sales reviews and ensure consistent team performance and revenue delivery.
• Maintain strong relationships with corporates, HNIs, developers, channel partners and other key stakeholders.
• Personally lead important client meetings, corporate visits, activations and high-value closures .
• Work closely with the management team on budgets, resources, sales campaigns and revenue initiatives.
• Establish a strong sales culture and ensure the sales operating system continues to perform independently.
• Provide management with clear visibility on sales performance, pipeline, conversion, forecasts and business opportunities .

Leadership & Team Management:

• Oversee, guide and manage club teams including Sales, Customer Service, Facilities Management, Trainers & Fitness staff, banquets, and support staff, including housekeeping, lifeguards, swimming coaches etc.
• Periodically review and monitor the team’s performance in terms of productivity, behavioral excellence, customer centricity and adherence to SOPs.
• Plan and put up staffing requirements for efficient club operations (considering a rational mix of employment types i.e. full time, part time, outsourced etc.).
• Ensure EDAP (Employee Development and Assessment Plan) set up for all team members, contribute in staff appraisals by providing constructive feedback, carry out mid-term assessments and addressing areas for improvement, if any.

Club Operations:

• Lead the complete club operations that includes developing and executing operational policies, procedures, and standards to ensure seamless and top-tier service delivery across all departments.
• Direct the groundskeeping and maintenance teams to ensure the park and walking lanes are impeccably maintained, clean, and safe for all users.
• Prepare and submit detailed reports on the findings of the daily walks, including recommendations for repairs, maintenance, and other necessary actions.

Financial Management:

• Develop and monitor P&L plans and departmental targets.
• Ensure proper billing, vendor management, and cost optimization.

Strategic Planning & Business Development:

• Work closely with the Management to develop long-term strategic goals for Club’s growth, devise roadmap for executing the plans and periodic reviews to gauge the success.
• Identify new business opportunities, such as strategic partnerships, corporate memberships, and new service offerings.
• Evaluate customer feedback and market demand to guide decision making for future development and new service offerings.

Member Satisfaction and Customer Centricity:

• Ensure that all necessary points have access control systems and are operational at all times.
• Serve as the face of the club, fostering strong, personalized relationships with members. Proactively engage with members, address feedback, and anticipate their needs to guarantee the highest levels of satisfaction and retention.
• Develop a monthly event calendar and ensure that events are conducted professionally and as per Ileseum standards and promotes community building.
• Create communities such as sports, outdoor, running, book clubs etc. and ensure regular participations and events as required.