Member Service Representative

Member Service RepresentativeJob Summary: In this role, you will provide exceptional service to members by assisting with account openings and closings, processing consumer loan applications, and delivering accurate information about our products and services. The ideal candidate is friendly, efficient, and capable of identifying member's needs to offer the most suitable financial solutions. Salary: $20.00-$25.00 an hour depending on experience About Us: Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a "Best-In-State" credit union, four years in a row! Key Responsibilities:Assist members with opening, maintaining, and closing accounts.Underwrite and process consumer loans within authorized limits, per credit union policy.Respond to member inquiries regarding products, services, and account issues.Resolve problems within designated authority, refer complex issues to supervisor with recommended solutions.Identify and act on cross-sell opportunities to promote credit union products and services.Ensure accurate documentation and maintenance of member records and reports.Compile and assemble loan documentation for proper recordkeeping.Serve as a liaison between members and internal departments or external organizations.Deliver courteous, timely, and professional service to all members and coworkers.Qualifications: Required Skills:Minimum of six months of similar or related experienceHigh school diploma or equivalentExcellent customer service and interpersonal communication skillsStrong attention to detail and accuracy in data entry and documentationSound judgement and decision-making within authority limitsPreferred Skills:Experience in loan underwriting or processing consumer loansBilingual abilities are a plusWhat We Offer:Generous Paid Time Off Policy Up to 15 days in 1st year of service Paid Time Off increases with tenureVTO (Volunteer Time Off) Up to 16 hours yearly401(k) plan 7% company matchHealth, Dental, and Vision Insurance Health Savings Account with Employer Contribution Available Free Vision InsuranceLife and Disability Insurance Provided by the Credit Union with Optional Supplemental Coverage AvailableCompetitive Wage and Professional Development Educational AssistanceHughes Federal Credit Union is a background screening, credit check and E-Verify workplace.