Support Trainer

Virtual Vocations Inc · Workfromhome, United States

To support the scaling of Customer Support and Operations, the part-time Support Trainer will deliver new hire training, conduct internal team enablement, and assist with client training, all while working remotely. Key responsibilities Conduct and facilitate live new hire training, ensuring support team members achieve target competency metrics Own regular internal trainings and assist with enterprise client training sessions to enhance platform adoption Create and maintain LMS training modules and knowledge base articles to support ongoing training efforts Required qualifications 2+ years of experience in Customer Support, Onboarding, Customer Success, or L&D within a SaaS environment Strong public speaking, presentation, and webinar hosting abilities Familiarity with CRM systems and LMS platforms Excellent interpersonal skills for effective collaboration across teams High attention to detail with the ability to manage multiple training schedules and documentation tasks