Social Media Manager

The ideal candidate is a hard-working team player who will play a critical role in creating original digital content across various social media platforms.
Social Media Manager - Roles & Responsibilities
Experience: 3-5+ years (Digital/Creative/Integrated Agency experience preferred)
Role Overview
The Social Media Manager will be responsible for managing end-to-end social media execution for multiple client accounts. This includes content planning, coordination with internal creative teams, timely publishing, client communication, reporting, and ensuring seamless project delivery while maintaining high quality and deadlines.
Key Roles & Responsibilities
1. Client Account Management
- Manage multiple client accounts across industries.
- Act as the primary point of contact for day-to-day social media communication.
- Understand client objectives and translate them into actionable social media plans.
- Build strong client relationships and ensure high client satisfaction.
2. Content Planning & Strategy
- Prepare monthly and weekly content calendars aligned with campaign objectives.
- Coordinate with Brand Strategy and Creative teams for content ideation.
- Ensure content reflects the client's brand guidelines, tone of voice, and marketing goals.
- Identify topical trends and social media opportunities.
3. Content Coordination & Delivery
- Brief designers, copywriters, video editors, and other internal teams.
- Track project timelines and ensure timely delivery of all creatives.
- Review content before sharing with clients for approvals.
- Ensure error-free execution across all deliverables.
4. Publishing & Community Management
- Schedule and publish content across platforms including Instagram, Facebook, LinkedIn, X, YouTube, and others.
- Monitor comments, messages, and audience interactions.
- Coordinate with clients for responses wherever required.
- Ensure all posts are published accurately and on schedule.
5. Reporting & Performance Analysis
- Prepare weekly and monthly performance reports.
- Track KPIs including reach, engagement, impressions, follower growth, clicks, and conversions.
- Provide actionable insights and recommendations for improving performance.
- Present campaign performance during client review meetings.
6. Internal Coordination
- Work closely with Creative, Design, Video, Copy, Performance Marketing, and Brand Strategy teams.
- Coordinate with vendors and influencers whenever required.
- Ensure projects move smoothly from briefing to final execution.
7. Quality Control
- Maintain consistency in brand communication.
- Ensure all deliverables meet agency quality standards.
- Review content for grammar, branding, formatting, and platform best practices before publishing.
8. Project & Deadline Management
- Manage multiple campaigns simultaneously.
- Maintain project trackers and approval timelines.
- Ensure all client deliverables are completed within agreed timelines.
9.Provide data analysis and metric reporting for clients
Preferred Skills
- Prior experience in a Digital, Social Media, or Integrated Marketing Agency.
- Strong understanding of Instagram, Facebook, LinkedIn, X, and YouTube.
- Knowledge of Meta Business Suite and social media scheduling tools.
- Strong communication and client servicing skills.
- Excellent project management and coordination abilities.
- Analytical mindset with reporting and presentation skills.
- Ability to work in a fast-paced agency environment.
Key Performance Indicators (KPIs)
- On-time delivery of content calendars and posts.
- Client satisfaction and retention.
- Content approval turnaround time.
- Engagement and audience growth across client accounts.
- Accuracy and quality of published content.
- Timely submission of reports.
- Effective coordination with internal teams and successful campaign execution.
Qualifications

• Proficiency in many social media platforms
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)