Customer Experience Operations Leader

Kura in Glasgow is seeking an experienced Customer Experience Leader to head a high-performing operations team within a major client project. You will shape delivery, coaching leaders, and ensuring the team delivers outstanding service while meeting commercial objectives.This role requires a strong background in contact centre or BPO operations, a track record of KPI delivery, and the ability to build trusted client relationships while fostering a positive, growth-focused culture. #J-18808-Ljbffr