Technical account manager

Technical Account Manager (Insurance Domain)

Role Overview

We are looking for a client-facing professional who combines strong insurance domain knowledge with a solid understanding of technology platforms. This role acts as the primary interface between clients and our internal product/engineering teams, ensuring that client requirements are clearly understood, translated, and successfully delivered. The ideal candidate will be comfortable engaging with client stakeholders, addressing technical queries, and driving end-to-end ownership of requirements from discussion through implementation and closure.

Key Responsibilities

• Serve as the primary point of contact for clients, building strong and trusted relationships

Engage with client stakeholders to understand business workflows, requirements, and pain points Translate client requirements into clear functional and technical specifications Work closely with product and engineering teams to: Prioritize requirements, Align with sprint planning, Track implementation progress Address client queries related to product capabilities, integrations, and technical workflows Facilitate regular discussions with clients to provide updates, gather feedback, and resolve issues Ensure timely closure of client-reported issues and escalations

• Drive continuous improvement by identifying gaps and suggesting enhancements to the product

Required Skills & Qualifications

• Strong understanding of the insurance domain (underwriting, claims, submissions, or related workflows)

Ability to understand and communicate technical concepts (APIs, data flows, system integrations, etc.) Experience working in client-facing or stakeholder management roles Strong analytical and problem-solving skills Excellent communication skills — both business and technical.

Preferred Qualifications

Prior experience working with insurance technology platforms or data processing systems Exposure to Agile / Scrum methodologies Familiarity with data formats (Excel, JSON, APIs) and enterprise workflows Experience coordinating with cross-functional teams (product, engineering, QA) Key Traits Strong ownership and accountability Ability to balance client expectations with product realities Proactive communication and follow-through Structured thinking with attention to detail

Location: Bangalore