Customer support specialist

HireVibe Talent · Kochi, India

Customer Support Executive – Voice

Location: Kakkanad, Kochi

Salary: ₹2.72 – ₹3.50 LPA

Qualification: Plus Two & Above

⚡ Joining: Immediate Joiners Preferred

Process: Retail Voice Support

Shift: Rotational | Night shifts common

About the Role

We are looking for Customer Support Executives to handle inbound calls and assist employees/customers with queries, requests, and support-related concerns.

Key Responsibilities Handle inbound voice calls professionally. Assist with customer/employee queries and requests. Resolve issues or escalate when required. Maintain accurate call records. Deliver a positive customer experience.

Requirements Strong spoken English – CEFR B2 level . Good listening and problem-solving skills. Customer-focused attitude. Comfortable with rotational shifts and week-offs. Willing to work night shifts. Immediate joiners preferred.

Cab Facility: Available from 6:30 PM – 6:30 AM within approximately 25 KM of the office.