Call Center Specialist

Call Center SpecialistA nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel.Essential functions include:Answer all calls in a friendly professional manner.Determine the need of the caller and connect call to the correct person or extension.Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.Retrieve and deliver messages received by our afterhours voice mail system.Pay range: $20-25/hr to start (dependent upon experience)Employee benefits include:MedicalDentalVisionColonial Life Elective BenefitsLife InsuranceProfit Sharing 401KHSAFSAEmployee Assistance ProgramWellness ProgramPTO- starting at up to 5.84 hours per pay period (increases with years of service)8 paid holidays per yearFMLAEducation: High School Diploma or equivalent. Knowledge of medical terminology.Experience: Preferred: One-year experience on a switchboard preferred in a health care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette.