Club Manager

Years of experience required: Proven experience of 10-12 years in facility management or club operations. Roles & Responsibilities: Facility Management • Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.). • Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades. • Ensure all equipment is in working order and regularly serviced. • Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols Club Operations • Manage day-to-day club operations, including front desk, membership, and fitness staff. • Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency. • Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals. • Manage inventory and procurement for club supplies and consumables. Staff Supervision & Development • Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff. • Schedule and supervise shifts to ensure proper staff coverage and performance. Foster a positive team environment and provide ongoing coaching and development opportunities. Member Engagement & Customer Service • Ensure a high standard of customer service and satisfaction across all touchpoints. • Handle member complaints and concerns with professionalism and prompt resolution. • Organize events, challenges, or member engagement initiatives to promote retention and community. Budgeting & Financial Oversight • Assist in preparing and managing club budgets and expenses. • Monitor revenue streams (memberships, personal training, classes) and control operational costs. • Generate and review operational reports and financial performance data