Site Services Manager

Site Services ManagerWhen joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.Location(s): AZ (Gaithersburg) - Customer Site MDThe Site Services Manager leads site-wide support functions—administrative, analytical, procurement, and project management—to ensure efficient, cost-effective, high-quality service delivery. As the primary onsite leader for supplier oversight, purchasing, spend management, and vendor performance supporting laboratory and site operations, this role drives operational excellence, cost-effective procurement of consumables and supplies, and compliance with customer and company requirements.Job Responsibilities:Lead, mentor, and develop a cross-functional team (Coordinator Assistants, Administrative Assistant, Data Analyst, Project Manager, Procurement Specialist); set clear goals and foster a collaborative, high-performing environmentSupport employee development through coaching, training, and succession planningProvide functional leadership over site purchasing, supplier coordination, vendor performance, and spend managementOperational Excellence & Project Management:Oversee daily site services operations; identify and implement process improvements and streamlined workflowsPartner cross-functionally to support site needs and business prioritiesOversee site-level projects to ensure on-time, in-scope, on-budget delivery; collaborate with the Project Manager to prioritize initiatives and manage resourcesUse data and metrics to evaluate project outcomes and inform decision-makingProcurement & Cost Management:Drive procurement strategy and cost savings initiatives—vendor negotiations, contract optimization, spend analysis—while ensuring compliance with company policyManage purchasing for laboratory operations, facility services, consumables, office supplies, and other operational support; ensure timely procurement of critical materials and servicesMonitor budgets and spending trends; report on financial performance and identify cost avoidance, standardization, and efficiency opportunitiesPartner with customer stakeholders and approved suppliers to obtain quotes and evaluate options for best-value purchasing decisionsPlace, approve, track, and manage purchases for operational supplies, lab consumables, services, equipment, and facilities-related expendituresData & Reporting:Leverage data analytics to identify trends and support strategic decisions; ensure accurate reporting and visibility into KPIsPartner with the Data Analyst to enhance reporting tools and dashboardsSustainability (Preferred):Support sustainability initiatives—waste reduction, resource optimization—that improve environmental impact while maintaining cost efficiencyAdditional Responsibilities:Serve as the Subject Matter Expert (SME) for cross-functional site services; partner with customer safety representatives to maintain laboratory safety and complianceParticipate in floor/building oversight meetings and maintain regular stakeholder communication to proactively address and resolve issuesPartner with the Site Lead on talent development, workforce planning, and overall business performanceIdentify opportunities for service expansion and business growth in collaboration with internal and customer stakeholdersLead hiring activities (interviewing, selection, onboarding) and manage employee performance and disciplinary matters in line with company policyDevelop, implement, and maintain SOPs, work instructions, and supporting documentation for consistent service deliveryEnsure compliance with all health, safety, environmental, and security policies and proceduresMaintain readiness for regional travel based on business needsCritical Skills:Proficient in project management, process optimization, and analytical/problem-solvingAbility to interpret information and transform it into visual data and reportingStrong communication, interpersonal, and coaching skills, including experience engaging senior-level managementExperience working in a compliance-driven environmentProficient in Microsoft 365 (Outlook, Teams, Word, Excel, and others)Self-motivated; able to work under pressure and prioritize conflicting deadlinesAbility to work collaboratively with international counterparts to achieve global objectivesExperience managing supplier relationships, vendor performance, and purchasing activities for consumables, services, equipment, or operational suppliesProven ability to manage budgets, spending plans, and cost reduction initiativesUnderstanding of purchase orders, quotations, invoicing, and supplier management practicesExperience with ERP, purchasing, inventory management, or similar business systemsBasic Qualifications:Bachelor's degree in Business, Operations, Supply Chain, or related field (or equivalent experience)Minimum 5 years managing purchasing activities, supplier relationships, vendor performance, budgets, and cost management initiatives, including placing, approving, tracking, and managing purchases for operational supplies, laboratory consumables, services, equipment, or facilities-related expendituresDemonstrated leadership experience managing diverse teamsStrong analytical, problem-solving, and decision-making skillsExcellent communication and stakeholder management, including holding vendors accountable for service, delivery, quality, and contractual obligationsPreferred Qualifications:Experience in a research laboratory environment, pharmaceutical industry experience highly preferred; biotechnology, healthcare, manufacturing, or other regulated environments purchasing lab consumables, supplies, equipment, or third-party services also relevantExpertise in data analysis, strategic thinking and execution, and financial/business acumenProject management experience or certificationKnowledge of laboratory safety practices and 5S and/or Six Sigma principlesDemonstrated history managing supplier spend, vendor performance, and purchasing programs in a customer-facing environmentWorking Environment:Must be able to work in a laboratory/controlled environment requiring personal protective equipment (e.g., lab coat, safety glasses)Job pace may be fast, with high job completion demandsMust be able to remain in a stationary position more than 25% of the timeOccasionally moves between labs, corridors, adjoining rooms, and buildings onsite; frequently operates instruments, objects, tools, or controls requiring regular bending, squatting, stretching, and reachingOccasionally lifts or moves up to 25 poundsThe annual compensation range for this full-time position is $80,000 to $110,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.