Customer Support Executive

JMD Technologies Inc. · Jaipur, India

Job Description – Customer Support Executive (Walmart Process)

Position: Customer Support Executive (International Voice Process)

Process: Walmart

Location: Jaipur, Rajasthan

Employment Type: Full-Time

Job Summary

We are looking for dynamic and customer-focused professionals to join our Walmart International Voice Process. The ideal candidate should possess excellent communication skills, prior international BPO voice experience, and a customer-first approach to resolve customer queries efficiently.

Key Responsibilities

• Handle inbound customer calls for the Walmart process.
• Resolve customer queries related to orders, deliveries, payments, returns, and general account support.
• Provide accurate information while ensuring excellent customer service.
• Maintain high levels of customer satisfaction and adhere to quality standards.
• Document customer interactions accurately in the CRM system.
• Meet productivity, quality, and attendance targets.

Eligibility Criteria

• Any Undergraduate or Graduate.
• Freshers can also apply with good english ( C1 Level )
• Minimum 6 months of International Voice BPO experience is mandatory.
• Excellent English communication skills.
• Comfortable working in rotational shifts.
• Strong problem-solving and customer handling skills.

Selection Process

• HR Interview
• Operations Interview

Assessment

• Versant Level: C1 US Voice

Preferred Skills

• Excellent verbal communication.
• Customer service orientation.
• Ability to work under pressure.
• Basic computer knowledge.
• Immediate joiners preferred.

If interested please share your cv at