Key account manager

Job Description – Delivery cum Account Manager (Non-IT Staffing)

Company: Hallmark Workforce Solutions

Position: Delivery cum Account Manager – Non-IT Staffing

Department: Delivery & Client Success

Employment Type: Full-Time

Experience: 3–86 Years

Location: Bangalore

About Hallmark Workforce Solutions

Hallmark Workforce Solutions is a leading talent acquisition and workforce management organization specializing in Permanent Staffing, Contract Staffing, Executive Search, RPO, and HR solutions. We partner with organizations across diverse industries to deliver high-quality talent and workforce solutions across India.

Role Summary

We are looking for a highly driven and client-focused Delivery cum Account Manager to manage key client accounts, oversee recruitment delivery, drive client satisfaction, and ensure business growth. The ideal candidate should have hands-on experience in Non-IT staffing, account management, collections, stakeholder management, and business development by generating new hiring requirements from existing and prospective clients.

Key Responsibilities

Delivery Management

Manage end-to-end recruitment delivery for multiple Non-IT clients across various industries. Lead and mentor a team of recruiters to achieve delivery targets and hiring timelines. Ensure timely submission of quality profiles and successful closure of open mandates. Monitor recruitment KPIs, turnaround time (TAT), interview ratios, offer conversions, and joining percentages. Conduct regular delivery reviews and implement strategies to improve team performance.

Key Account Management (KAM)

Act as the primary point of contact for assigned key client accounts. Build and maintain long-term relationships with client stakeholders. Conduct regular business review meetings to understand hiring plans and client expectations. Ensure high levels of client satisfaction through proactive communication and quality service delivery. Resolve client escalations promptly and professionally.

Business Development

Generate additional hiring requirements from existing clients. Identify opportunities to expand business across different departments and locations. Collaborate with the sales team to support new client acquisition and account expansion. Upsell staffing and workforce solutions to existing clients. Maintain a healthy pipeline of future business opportunities.

Collections & Commercial Management

Coordinate with clients and internal finance teams to ensure timely invoice approvals and payments. Follow up on outstanding payments and collections. Resolve billing and commercial issues with clients. Maintain accurate records of invoices, collections, and outstanding receivables.

Team Management

Coach, mentor, and motivate recruiters to achieve individual and team KPIs. Allocate requirements based on recruiter strengths and workload. Conduct regular performance reviews and training sessions. Foster a collaborative and high-performance team culture.

Required Skills

Strong knowledge of Non-IT staffing and recruitment delivery. Excellent Key Account Management (KAM) and client relationship skills. Experience in managing collections and commercial discussions. Strong business development and requirement generation skills. Excellent communication, negotiation, and stakeholder management abilities. Strong leadership and team management capabilities. Good analytical, reporting, and problem-solving skills. Proficiency in MS Excel, CRM tools, ATS, and recruitment portals.

Qualifications

Bachelor's degree in any discipline. MBA or PGDM is preferred. 5–8 years of experience in Non-IT staffing, delivery management, or account management.

Preferred Industry Experience

Staffing and Recruitment Consultancy.

Key Performance Indicators (KPIs)

Client satisfaction and retention. Revenue generated from assigned accounts. New requirements generated from existing clients. Positions closed within agreed TAT. Team productivity and delivery performance. Offer-to-joining ratio. Collection of outstanding payments within agreed timelines. Account growth and repeat business. Recruitment quality and hiring success rate.

Why Join Hallmark Workforce Solutions?

Opportunity to manage strategic client accounts. Performance-driven incentives and career growth. Leadership opportunities in a fast-growing organization. Collaborative and entrepreneurial work culture. Exposure to large enterprise clients across multiple industries.

Preferred Candidate Profile

Proven experience in Non-IT staffing and client servicing. Strong networking and relationship-building skills. Ability to manage multiple accounts and delivery teams simultaneously. Target-oriented with a strong focus on revenue, client satisfaction, and collections. Willingness to travel for client meetings within Bangalore and other locations as required.