US Collections Representative | Pune

Hiring | US Collections Representative | Pune We are looking for experienced professionals in US Collections / Customer Support to join a leading organization in Pune. Location: Pune Role: Collections Representative – Inbound / Outbound Shift: US Shifts (24x7 Rotational) Education: Full-Time Graduation Mandatory CTC: Up to ₹7 LPA (Based on last CTC & experience) ⏳ Notice Period: Immediate Joiners Only ✅ Mandatory Requirements: ✔️ Minimum 1 year experience in US Collections ✔️ Experience in B2C Debt Collections / Credit Collections / Payment Follow-up ✔️ Strong Customer Support background ✔️ CEFR C1 level English communication mandatory ✔️ International voice process experience preferred ❌ Not Eligible: Non-Collections profiles Accounts Receivable (AR) candidates Order Management candidates General Operations profiles Role Responsibilities: • Handle inbound and outbound customer calls • Understand customer financial situations through effective probing • Manage delinquency levels and payment follow-ups • Negotiate and provide suitable payment solutions • Maintain customer relationships through professional communication • Document customer interactions and actions taken • Resolve customer concerns while ensuring quality standards Required Skills: ✅ Excellent communication skills ✅ Active listening & problem-solving ability ✅ Negotiation skills ✅ Ability to handle pressure and meet targets ✅ Strong customer handling skills Interview Process: 1️⃣ HR Screening Call 2️⃣ CRT Call 3️⃣ Assessment Test (SVAR, Basic Aptitude & English Comprehension) 4️⃣ Operations Round Interested candidates can apply via email: Please mention subject line: “US Collections - Pune” while sending your email application Hiring Collections USProcess CallCenterJobs DebtCollections InternationalVoiceProcess ImmediateJoiners CareerOpportunity