Quality Specialist - International Voice Process

Job Title: Quality Analyst (International Voice Process) Location: Okhla Phase II, New Delhi Employment Type: Full-Time Shift: Night Shift (International Process) Job Summary We are looking for an experienced and detail-oriented Quality Analyst to monitor, evaluate, and improve the performance of our International Voice Process team. The ideal candidate should have a strong understanding of quality frameworks, customer service standards, and sales compliance while ensuring continuous process improvement through regular feedback and coaching. Key Responsibilities Monitor and evaluate inbound/outbound customer interactions based on defined quality parameters. Conduct regular call audits and provide constructive feedback to agents and Team Leaders. Identify quality gaps and recommend improvem