User Experience Researcher

Insight Global · Juno beach, United States

• 5+ years of UX Research experience within complex or enterprise-level systems
• Strong background in qualitative research methods (interviews, contextual inquiry, workflow analysis)
• Experience working in ambiguous problem spaces requiring structured discovery
• Ability to translate research findings into frameworks, models, or strategic recommendations
• Exposure to platforms involving automation, decision-support systems, or multi-step workflows

Plusses

• Experience with AI, automation, or agent-based systems
• Background in safety-critical or highly regulated environments (e.g., energy, healthcare, finance)
• Exposure to service design or experience architecture
• Familiarity with concepts like trust, governance, and system transparency

Day-to-Day

• Lead discovery efforts through interviews and artifact review
• Map current-state workflows and identify key decision points
• Surface risks related to trust, safety, and system interpretation
• Develop insights and translate them into future-state experience recommendations
• Support workshops and working sessions to validate assumptions and stress-test concepts
• Partner closely with design, product, and technical teams to align on findings