Customer support associate | voice & chat

FAIL. · India

We're hiring a Customer Support Associate to handle customer interactions for a D2 C apparel brand. This role suits someone in the early part of their support career who wants ownership and room to grow with the brand.

What you'll do Handle inbound and outbound customer interactions. Resolve order, delivery, and product-related queries Coordinate with internal teams to close issues quickly Keep every interaction calm, clear, and professional

Who should apply 0 to 3 years of customer support experience. Freshers with strong communication are welcome. You must be comfortable with both English and HIndi. Patient, composed, and solution-oriented under pressure Willing to learn new tools and follow a defined process

Role details Full-time, remote (India) Compensation is benchmarked to an early-career support role, with performance-based increments.