Lead Product Owner (ServiceNow)

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Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Must-Have:
• Must have a Laptop/computer with internet to work from home.• Comfortable providing a Photo ID Copy
Terms of Employment:• W2 Contract-to-Hire, 12 Months• Hybrid, based in Reston, VA, with occasional DC office meetings, trainings, or planning events (typically one day a week, may vary with need).• Candidates must be local to the DMV, WV area (highly preferred) or in approved states, and must be willing to attend an in-person interview in Reston.
Overview We are seeking a Lead Product Owner with expertise in the ServiceNow platform to oversee the execution and long-term expansion of enterprise product modules. Starting with a focus on ServiceNow CRM capabilities and expanding across ITSM and CSM environments, you will act as the key liaison between business leaders and ServiceNow developers to shape platform vision into executable solutions.
Key Responsibilities• Gather complex requirements from business stakeholders and translate them into actionable epics, features, and user stories for ServiceNow configuration developers and administrators.• Lead product discovery and define multi-year platform roadmaps in partnership with product leadership.• Guide and collaborate with ServiceNow development teams by understanding platform capabilities, configuration boundaries, and architecture.• Manage and prioritize the ServiceNow product backlog to ensure high-value delivery across CRM, ITSM, and CSM initiatives.
Required Qualifications• Minimum 10+ years of dedicated experience functioning as a Product Owner or Product Manager.• Strong ServiceNow platform experience, particularly with CRM-related capabilities (ITSM or CSM experience is also acceptable).• Proven experience managing product backlogs and writing detailed requirements for ServiceNow development/administration teams.• Experience writing and managing epics, features, and user stories.• Ability to work closely with business stakeholders and the ServiceNow development team.
Preferred Qualifications• Background working with ServiceNow CRM, ITSM, or CSM modules.• Agile certifications (e.g., CSPO, SAFe). xzbcwsv • Prior experience within healthcare or enterprise matrixed environments.