Assistant manager

<p> Job Description – Assistant Manager (US Telecom Process) </p> <p> Position: Assistant Manager – Customer Support Operations </p> <p> Location: Hyderabad </p> <p> Salary: Up to ₹10 LPA </p> <p> Experience: 2+ Years </p> <p> Industry Preference: Customer Support / Telecom Industry </p> <p> Education: Undergraduate or Graduate (Both Eligible) </p> <p> Shift: Rotational Shifts (Including Night Shifts) </p> <p> Joining: Immediate Joiners Preferred </p> <p> Role Overview </p> <p> We are looking for a dynamic Assistant Manager to lead and support operations for a US Telecom Process . The ideal candidate should have experience in customer support operations, team management, performance improvement, and stakeholder management while ensuring delivery of key business metrics. </p> <p> Key Responsibilities </p> Manage daily operations of the US Telecom customer support process. Lead, coach, and mentor a team to achieve operational goals. Monitor team performance, productivity, quality, and customer satisfaction metrics. Analyze performance reports and implement process improvement initiatives. Handle escalations and ensure timely resolution of customer concerns. Drive adherence to SLAs, KPIs, and compliance requirements. Conduct team huddles, performance reviews, and feedback sessions. Collaborate with internal stakeholders to improve service delivery. Ensure workforce planning, schedule adherence, and team engagement. <p> Required Skills &amp; Qualifications </p> Minimum 2+ years of experience in Customer Support Operations, Telecom, BPO, or Contact Center environment. Prior experience in Assistant Manager role preferred. Strong understanding of customer service metrics and operational reporting. Excellent communication and people management skills. Ability to handle escalations and drive performance improvements. Good analytical and problem-solving abilities. Comfortable working in 24/7 rotational shifts, including night shifts . <p> Preferred Skills </p> Experience in US Telecom Process . Knowledge of customer support tools and CRM platforms. Exposure to performance management, coaching, and workforce planning. <p> Why Join Us? </p> Competitive salary up to ₹10 LPA . Growth opportunities in a fast-paced telecom environment. Dynamic work culture with leadership development opportunities. <p> Immediate Joiners are highly preferred. </p> <p> For more information reach out to Hr - Neha </p> <p> mamidi.neha@ </p>