Homeslice - Lead Host

Lead HostIn addition to being responsible for all host training, Lead Hosts provide friendly and responsive service to create an exceptional experience for all of our guests by welcoming and warmly greeting guests upon arrival. Manage the efficient and timely seating of our guests or waiting areas when applicable. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. You represent the guests first exposure to our staff as they walk in the door; a positive attitude is a must!ResponsibilitiesInteract with, direct, train, and develop host employeesGreet guests as they enter with energetic & positive attitudeAbility to effectively communicate in order to perform and follow job requirements in written and spoken directionAbility to multitask calmly and under pressureUse tact and good judgment when dealing with guest challenges and respond to guests with patience and courtesyObserve host employee's service standards and communicate observations to management; assist in developing and implementing necessary plans of actionCreate and maintain wait list if necessaryEffective use of OpenTableProvide guests with menus and answering any initial questionsSeat guests at tables or in designated waiting areasAssign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customersRespond to complaints and help resolve them or get a manager involvedAnswer phone calls, take reservations and answer any general inquiries guests may haveA running knowledge of food and beverage menuAcknowledging guests as they leaveMaintain company cultureOther FunctionsBe available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisorComply with health and food safety standardsRestock floor and bathrooms as neededMaintain cleanliness in all areas of the host stand including counters, menus, computer, shelves and storage areasPhysical FunctionsAbility to stand/walk a minimum of 8 hours or as neededWork in both warm and cool environmentsHigh levels of noise from music, customer and employee trafficMust be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfishQualifications/RequirementsMinimum of 2 years in a host role is requiredHigh school diploma or equivalent preferredAbility to provide top notch customer service in a fast-paced environmentA positive attitude and ability work well under pressure with all restaurant staffDoes high-quality work while unsupervisedAble to work in a standing position for long periods of timeAble to safely lift and easily maneuver trays of food when necessaryWilling to follow instructions and ask questions for clarification if neededAble to handle money accurately and operate a point-of-sale systemAble to work in a busy restaurant environmentRestaurant experience a plusCustomer ServicePOS SystemsCompensation DetailsCompensation: $23-25 Hourly (Based on Experience)BenefitsGet Paid $ to Refer your Friends*50% dining discounts during shift25% dining discounts at other Happy Hospitality locationsFlexible schedules in a fun, family friendly, team environmentMedical, Dental and Vision Options**Paid time off – vacation and sick**Free Uniform (Up to two branded T-Shirts)Department: Front of HouseReports to: General ManagerStatus: Variable HourFLSA Code: Non-exemptLocation: ChicagoHappy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States.