Customer Support Associate International Voice

TP · India

Job Summary

We are seeking dynamic and customer-focused Customer Support Associates to join our International Voice Process team. The role involves handling inbound and outbound customer calls, resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle customer inquiries via voice calls professionally and efficiently.
• Resolve customer complaints and provide appropriate solutions within the defined TAT.
• Maintain high standards of customer service and customer satisfaction.
• Identify customer needs and provide accurate information regarding products and services.
• Document customer interactions and update records in CRM systems.
• Follow company policies, processes, and quality standards.
• Meet individual and team performance metrics such as AHT, CSAT, Quality, and Productivity targets.
• Escalate unresolved issues to the concerned team whenever required.
• Maintain confidentiality of customer information.

Required Skills

• Excellent verbal and written communication skills in English.
• Neutral accent and strong listening skills.
• Good problem-solving and analytical abilities.
• Basic computer knowledge and typing skills.
• Ability to handle customer objections and difficult situations professionally.
• Willingness to work in rotational shifts, including night shifts.
• Ability to multitask and work in a fast-paced environment.

Eligibility Criteria

• Graduate/Undergraduate (as per company requirements).
• Freshers and experienced candidates are welcome to apply.
• Previous experience in BPO/Customer Service/International Voice Process is an added advantage.
• Flexible to work in a 24/7 work environment.

Preferred Competencies

• Customer-centric approach.
• Positive attitude and team-player mindset.
• Strong interpersonal skills.
• Ability to learn quickly and adapt to changing processes.

Salary & Benefits

• Competitive salary package.
• Performance-based incentives.
• Cab facility (as per company policy).
• Health insurance and other employee benefits.
• Career growth and development opportunities.

Keywords: Customer Support Associate, International Voice Process, Voice Process Executive, Customer Service Representative, BPO Executive, Call Center Executive, Customer Experience Specialist.