Customer support specialist for international chat process

Job Opportunity International Chat Process For Noida Location
Graduate Freshers can apply also
If interested share your resume at srubabati.srubabati@
Job Summar
y We are looking for enthusiastic and customer-focused individuals to join our Non-Voice Chat Support team. The role involves assisting customers through live chat by resolving their queries, providing accurate information, and ensuring a positive customer experience. Fresh graduates and experienced undergraduates are welcome to apply
. Key Responsibilitie
s
Handle customer queries via live chat in a professional and timely manne
r. Provide accurate information and effective solutions to customer concern
s. Resolve customer issues while maintaining high service quality standard
s. Escalate complex cases to the appropriate team when require
d. Maintain accurate records of customer interaction
s. Meet individual and team productivity, quality, and customer satisfaction target
s. Follow company policies, processes, and compliance guideline
s. Eligibility Criter
ia
Educati
on:
Graduates Freshers are elig
ible Undergraduates with a minimum of 6 months of experience in International Customer Support/BPO/Chat Pro
cess Excellent written English communication ski
lls. Basic computer knowledge and good typing sp
eed. Ability to multitask and work in a fast-paced environm
ent. Strong problem-solving and customer service ski
lls. Willingness to work in rotational shifts, including weekends and holid
ays.
Salary & Ben
efits
Attractive salary based on qualifications and exper
ience. Career growth opportun
ities. Pick & drop facility (as per company po
licy). Friendly and inclusive work enviro
nment.