Senior Consultant / Team Lead (Pharma Mystery Shopping & Compliance)

<p>The <strong>Senior Consultant / Team Lead – Pharma Mystery Shopping &amp; Compliance </strong> is responsible for executing and coordinating compliance testing programs across online pharmaceutical and healthcare platforms. </p><p>This role ensures adherence to prescription drug regulations, healthcare privacy standards, fraud prevention requirements, and payment card brand compliance programs. </p><p>The role leads day-to-day mystery shopping engagements that simulate pharmacy customer journeys, including prescription verification, checkout processes, pharmacist consultations, and patient support interactions. The Senior Consultant serves as a subject matter expert, mentors Analysts and Consultants, and works closely with Compliance, Legal, Risk, and Operations teams to identify regulatory gaps and recommend corrective actions. </p><p>Key Responsibilities </p><ul><li>Execute and coordinate pharma-focused mystery shopping programs to evaluate compliance for prescription and OTC pharmaceutical products. </li><li>Assess online pharmacy websites for regulatory disclosures, NABP/LegitScript accreditation, licensing requirements, and applicable healthcare regulations. </li><li>Verify compliance with HIPAA, GDPR, and other healthcare privacy and data protection standards. </li><li>Conduct mystery shopping transactions involving prescription and non-prescription medications while validating pharmacist consultation and prescription verification requirements. </li><li>Review controls related to controlled substances and evaluate prescription authentication processes. </li><li>Identify risks involving counterfeit medications, fraudulent pharmacy activities, misleading advertising, and regulatory non-compliance. </li><li>Document findings, prepare evidence-based reports, and provide practical recommendations for remediation. </li><li>Collaborate with Legal, Compliance, Fraud, Risk, and Client stakeholders to investigate and resolve identified issues. </li><li>Review penetration testing or ethical hacking observations related to pharmaceutical digital platforms and incorporate findings into compliance assessments where applicable. </li><li>Provide technical guidance and mentorship to Analysts and junior Consultants while supporting quality assurance across engagements. </li><li>Support project planning, workload management, and timely delivery of client engagements. </li><li>Stay current with evolving pharmaceutical regulations, healthcare compliance requirements, and payment card brand programs. </li> </ul><p>Qualifications </p><ul><li>5–8 years of experience in pharmaceutical compliance, healthcare risk management, fraud prevention, regulatory compliance, or payment brand compliance. </li><li>Experience leading project teams or mentoring junior professionals in a compliance or consulting environment. </li><li>Strong analytical, investigative, documentation, and report-writing skills. </li><li>Excellent communication and stakeholder management abilities. </li> </ul><p><br /></p>