Product success manager
Publicis Production · Bengaluru, India
FULL TIMEpermanent
Job Description
Role Overview
The Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, strong client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and / or leads standalone module deployments.
Key Responsibilities
Support delivery of technology implementations across client accounts
Own workstreams within larger programs, ensuring delivery against scope and timelines
Track progress and manage dependencies, risks, and issues
Act as day-to-day client contact for implementation topics
Translate technical updates into clear business communication
Manage smaller accounts or support enterprise engagements
Maintain documentation and ensure alignment between client expectations and delivery
Translate customer requirements into product requirements
Work closely with the integration team
Support training team if required to train customers on platform
Profile & Experience
5+ years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.
2 + years of experience in customer facing roles.
Exposure to UAT processes is preferable
Strong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language.
KPIs & Success Metrics
Onboarding completion rate
Feature utilisation
Time-to-value achievement
Contribution to client satisfaction
The Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, strong client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and / or leads standalone module deployments.
Key Responsibilities
Support delivery of technology implementations across client accounts
Own workstreams within larger programs, ensuring delivery against scope and timelines
Track progress and manage dependencies, risks, and issues
Act as day-to-day client contact for implementation topics
Translate technical updates into clear business communication
Manage smaller accounts or support enterprise engagements
Maintain documentation and ensure alignment between client expectations and delivery
Translate customer requirements into product requirements
Work closely with the integration team
Support training team if required to train customers on platform
Profile & Experience
5+ years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.
2 + years of experience in customer facing roles.
Exposure to UAT processes is preferable
Strong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language.
KPIs & Success Metrics
Onboarding completion rate
Feature utilisation
Time-to-value achievement
Contribution to client satisfaction
Details
| Company | Publicis Production |
| Location | Bengaluru, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |