Claims Head

The Head – Claims will lead end-to-end Retail and Corporate Claims operations with a strong broker-first mindset. The role preferably requires prior experience in an insurance broking environment, managing multi-insurer portfolios and acting as the customer’s primary advocate while ensuring policy and regulatory compliance. Lead claims strategy across Retail (Health) and Corporate (GMC, GPA, GTL & GI) portfolios. Establish broker-driven SOPs, escalation frameworks, and TAT benchmarks. Oversee complex retail claims including repudiations, deductions, and grievance redressals. Manage corporate employee benefit claims including large losses, ICU cases, and CXO-level escalations. Negotiate corporate buffers, special approvals, and business-call settlements with insurers. Act as the senior broker interface with insurers, TPAs, and key hospital networks. Drive claims MIS, loss ratio analysis, ageing reports, and renewal-support insights. Support cross-sell initiatives including OPD, top-ups, wellness, and AHC solutions. Lead, mentor, and scale retail and corporate claims teams with clear KPIs and accountability