Customer Service Representative

Customer Service RepresentativeCFS is partnering with a repeat client who is looking to add a Customer Service Representative to their team. This is a newly created position due to consistent company growth and will serve as a key member of the team. The Customer Service Representative owns the customer order experience from order entry through shipment and invoicing, ensuring orders are processed accurately, issues are addressed proactively, and customers receive timely, professional communication throughout the process.Why This Customer Service Opportunity?Hybrid work schedule – 3 days onsiteBonus/profit sharing eligibleNewly created position due to growthWill be given home office supplies + laptopLocation: 3 days onsite in SheltonSalary: $50,000-$66,000 (paid hourly) + bonusResponsibilities of the Customer Service Representative:Serve as the primary point of contact for customers, distributors, and sales representatives regarding orders, product availability, pricing, and shipment status.Respond promptly and professionally to customer inquiries via phone andBuild and maintain strong relationships with customers and internalResolve customer concerns, issues, and complaints in a timely and effectiveProactively communicate order updates, delays, changes, and potential issues before customer follow-up areTake ownership of customer needs and follow issues through toEnter and process customer orders accurately and efficiently within the ERPReview purchase orders for completeness, pricing accuracy, and productCoordinate order changes, cancellations, returns, and credits asMonitor open orders and proactively communicate delays or issues to customers and the salesEnsure all required documentation and order information is complete andMaintain ownership of orders from entry through shipment and invoicing, escalating issues whenMaintain accurate customer records and documentation in companyProcess credits, returns, and customer claims in accordance with companyPrepare and distribute customer reports, order confirmations, and other documentation asSupport continuous improvement initiatives and departmental processIdentify recurring customer, order, or process issues and recommend opportunities to improve efficiency and customer experience.Preferred Experience of the Customer Service Representative:Associate degree preferred; equivalent work experienceMinimum of 3 years of customer service, order management, or inside sales experience in a manufacturing or distribution environment preferred.Experience in construction materials, industrial products, or manufacturing is highlyExperience with ERP systems; Sage X3 experience