Technical operation executive

Responsibilities
Training Program Coordination : Manage training schedules and ensure smooth execution.
Client Communication : Serve as the main point of contact, addressing client concerns and feedback.
Automation Optimization : Identify and implement automation opportunities within training processes.
Quality Assurance : Ensure training delivery and content meet company standards.
Reporting & Analytics : Analyze data on training, automation, and client feedback for continuous improvement.
Client Retention : Develop strategies to enhance client satisfaction and renewal rates.
Collaboration : Work with sales, marketing, and product teams to align strategies with business goals.
Process Improvement : Continuously enhance customer experience and internal processes.
CRM Management : Optimize, configure, and maintain CRM systems (e.g., Salesforce, Hub Spot) and ensure data integrity.
System Integration & Customization : Collaborate with IT to integrate CRM with other systems and customize features.
Operational Efficiency : Streamline workflows, implement CRM automation, and generate actionable reports.
Qualifications:
Education : Bachelor’s in Business, Information Systems, or related field.
Experience : 2-3 years in CRM management or technical operations.
CRM Expertise : Experience with CRM platforms (Salesforce, Hub Spot, Zoho).
Technical Skills : Proficient in CRM tools, Excel, and data analysis. Familiarity with HTML/CSS or Java Script is a plus.
Analytical : Strong ability to analyze CRM data and implement actionable insights.
Process Improvement : Knowledge of workflow automation and continuous improvement practices.
Certifications : CRM certifications (Salesforce, Hub Spot) are a plus.
Project Management : Experience managing CRM-related projects or process improvement.