Client Partner (ISV)

*Candidates must currently reside in: WA: Seattle, CA: Los Angeles, TX: Austin, Dallas, GA: Atlanta/Alpharetta Job Profile Summary The ISV Client Partner is a Business Development Leader who establish themselves as an expert and business allies to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight and provide solutions to their client’s specific business afflictions and aspirations. Customers will include a range of mid-tier companies, enterprise, and multinational corporates. Client Partners seek to uncover new opportunities and connect client’s strategic goals/challenges to SoftServe’s suite of service offerings for increased account revenue and wallet share through creation of new sales opportunities. Duties ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progress As the customer champion you collaborate in cross-functional teams to build strong relationships: team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer as well as partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperation Achieve superior NPS scores with clients. Provide input into client participation in SS NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction. Provide leadership Build trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives, to drive and execute an effective account growth strategy. Ensure quality data (CRM) to enable effective customer retention and business development activities, identifying and resolving issues Ensure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures, and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Understand major IT infrastructure and security requirements at the client side Be an active member of our client partner community, participate in the development of your own capabilities (assessment and development planning activities, formal/informal trainings, external professional accreditation) Expected to embrace our company values, as a SoftServian, you are committed to promoting and supporting a work environment built upon mutual cooperation and respect for one another Collaborate with internal and external stakeholders to support timeliness of invoice processing. Leverage client relationships to prompt facilitation of payment, as deemed appropriate Crisis resolution (strategizing, approving, communicating, overall support, etc.) Preferred Competencies