Voice Process

<p><strong>Position </strong>Voice Process Associate – Amazon Ring Project </p><p><strong>Employment Type </strong>Permanent </p><p><strong>Experience </strong> </p><ul><li>Fresher or 0–2 Years </li> </ul><p><strong>Qualification </strong> </p><ul><li>12th Pass / Any Graduate </li><li>Freshers are welcome to apply. </li> </ul><p><strong>Job Location </strong> </p><p>Perungalathur, Chennai </p><p><strong>Shift </strong> </p><p>Night Shift (6:00 PM – 3:00 AM) <em>(Shift timings may vary based on business requirements.) </em> </p><p><strong>Transportation </strong> </p><ul><li>Free cab facility available within a 25 km radius of the office. </li> </ul><p><br /></p><p><strong>Key Responsibilities </strong> </p><ul><li>Handle customer queries professionally over voice calls. </li><li>Deliver excellent customer service and ensure customer satisfaction. </li><li>Understand customer concerns and provide accurate resolutions. </li><li>Maintain a positive, empathetic, and professional attitude during interactions. </li><li>Escalate unresolved issues to the appropriate team when required. </li><li>Follow company policies, quality standards, and process guidelines. </li><li>Maintain confidentiality and accuracy while handling customer information. </li> </ul><p><br /></p><p><strong>Required Skills </strong> </p><ul><li><strong>Excellent English communication skills (Mandatory). </strong> </li><li>Clear pronunciation and fluent spoken English. </li><li>Good listening and comprehension skills. </li><li>Strong problem-solving and analytical thinking. </li><li>Positive attitude with a customer-first approach. </li><li>Ability to work in a fast-paced environment. </li><li>Willingness to work in rotational/night shifts. </li><li>Basic computer knowledge and typing skills. </li> </ul><p><br /></p><p><strong>Preferred Candidate Profile </strong> </p><ul><li>Freshers with strong English communication are highly encouraged to apply. </li><li>Candidates with 0–2 years of experience in Customer Support, Voice Process, BPO, or Call Center will have an added advantage. </li><li>Good interpersonal skills and the ability to handle customers confidently. </li><li>Immediate joiners are preferred. </li> </ul><p><br /></p><p><strong>Interview Process </strong> </p><ol><li>HR Screening </li><li>Assessment </li><li>Service Delivery Round </li> </ol><p><br /></p><p><strong>Interview Mode </strong> </p><p>Face-to-Face (Monday to Friday, 10:00 AM – 3:00 PM) </p><p><br /></p><p><strong>Project </strong> </p><p>Amazon Ring Project </p><p><br /></p><p><strong>Important Note </strong> </p><p><strong>Communication skills are the primary selection criteria. Candidates with excellent spoken English and confidence will be preferred, even if they are freshers with no prior experience. </strong> </p>