Sales Administrator

Inside Sales Administrator

Please make sure you read the following details carefully before making any applications.
Location: Elland, West Yorkshire Salary: £13.46–£14.42 per hour Hours: Monday–Thursday, 8:30am–5:00pm | Friday, 8:30am–4:00pm
About the Role
We are recruiting for an Sales Administrator to join an established and growing business based in Elland. This is a great opportunity for someone who enjoys working in a fast-paced sales environment, building customer relationships and keeping orders running smoothly from enquiry through to delivery.
Working closely with the sales team, production, supply chain and Account Managers, you will play a key role in ensuring customer enquiries are handled promptly, quotations are accurate and orders are processed efficiently to meet customer expectations.
The ideal candidate will be highly organised, detail-oriented and confident communicating with customers over the phone and by email. You will also be comfortable managing competing priorities and keen to develop your knowledge of technical products.
Key Responsibilities
Processing customer orders accurately and efficiently, ensuring all product specifications and requirements are correct.
Preparing quotations and pricing orders using established price lists and systems.
Responding to customer enquiries by phone and email, providing updates on order progress and delivery timescales.
Building and maintaining strong customer relationships through professional and proactive communication.
Liaising with production, supply chain and Account Managers to ensure orders are fulfilled within agreed lead times.
Monitoring stock availability and production capacity, escalating any potential delays or issues.
Maintaining accurate customer records and order information across internal systems and CRM platforms.
Handling customer queries, order chasers and complaints in a calm and professional manner.
Identifying opportunities for repeat business and additional sales, passing these on to the relevant Account Manager.
Supporting continuous improvements to sales administration processes and ways of working.
Skills and Experience
Previous experience in sales administration, sales support, customer service or order processing.
Strong attention to detail and a high level of accuracy when working with orders, quotations and customer information.
Excellent communication and customer service skills.
Good organisational skills, with the ability to prioritise a busy workload and meet deadlines.
Confident using computer systems, with the ability to learn new software and CRM platforms.
A proactive, team-focused approach with the confidence to flag issues and take ownership of tasks.
A willingness to learn technical products and develop commercial awareness.
Desirable, but not essential:
Experience within B2B sales, manufacturing, engineering or an industrial environment.
Familiarity with CRM or ERP systems, particularly HubSpot or Cim50.
Experience supporting business accounts with agreed service levels or fast turnaround expectations.
What We Offer
Competitive hourly pay of £13.46–£14.42, depending on experience.
Consistent weekday working hours.
An early finish every Friday at 4:00pm.
The opportunity to develop product knowledge and build a career within a technical sales environment.
A collaborative team environment, working closely with sales and operations. xrexnqw
How to Apply
If you are organised, customer-focused and enjoy working in a busy sales administration role, we would love to hear from you. Apply today to be considered for this opportunity.