Assessor

Customer Service / Business Administration Assessor (Personal Development Manager)

Are you the right applicant for this opportunity Find out by reading through the role overview below.
Remote-based with travel
Are you an experienced Customer Service professional looking to make a difference in the sector? Or are you an experienced assessor seeking a role where you can focus entirely on supporting learners without the pressure of sourcing them yourself?
At t2 group, we are proud to have been rated 'Good' by Ofsted in our recent inspection (September 2024). Join a team committed to delivering high-quality learning and development.
Why join us?
· Home-based role with travel
· Competitive salary + bonus opportunity
· No learner sourcing required – we provide all learners for you
· No sign-up documentation required to complete – focus on coaching and assessing
Who we're looking for
At t2 group, we refer to our Assessors as Personal Development Managers, reflecting their vital role in guiding learners through the entire learning journey—providing expert teaching, coaching, and development support to help them succeed.
We have an opportunity for a Qualified Customer Service/ Business Administration Personal Development Manager (Assessor):
Salary: Level 3 - £27,000 basic + bonus opportunity OTE to £39,000
If you have at least 2 years of sector experience and want to develop your career, this could be your next step.
The role
As a Personal Development Manager, your focus will be on supporting, mentoring, and assessing learners working towards their Customer Service or Business Administration qualifications Levels 2-3. You will have a clear set of KPI's and will manage your own diary to ensure you achieve these.
Key Responsibilities:
Engaging with learners and employers on a monthly basis to gain commitment to programme
Delivering effective teaching and learning sessions to develop knowledge, skills and behaviours as defined in the Apprenticeship standards
Adhering to Ofsted requirements and best practice for teaching, learning and assessment
Meet with an average of 3 learner per day remotely, using Microsoft teams, to ensure a minimum of 90% of learners are seen every month
Proactively manage and progress a caseload of learners in line with the curriculum approach to ensure they complete within funded programme end dates
Carrying out observations of learner practice in their workplace remotely
Supporting learners to achieve their maths and English functional skills when required
Monitoring and verifying learner off-the-job hours
Supporting learners to successfully pass End Point Assessment
Adhere to external Awarding Organisation standards and internal quality processes at all times
Ensure submission and assessment of learner evidence in a timely manner to show learner progression
Complete and submit associated administration accurately and within expected timescales
Proactively commit to your own continuing professional development to drive continual improvement
Share best practice to improve team performance
Foster a collaborative approach across operational, quality and support teams
Promote and safeguard learner health and wellbeing
Recognise, record and report any safeguarding concerns relating to learners, adults at risk or children.
Administration knowledge within the Health & Social Care sector is desirable
Benefits of working with t2 group
Home based role with travel (mileage paid)
Laptop and mobile phone provided
25 days annual leave + bank holidays (increasing with length of service)
Christmas & New Year shutdown period
Pension scheme
Specsavers scheme
Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM
Referral bonus scheme
Enhanced sick pay & maternity reward vouchers
Employee well-being and assistance programme
Access to EV company car scheme
Life assurance cover
Your Birthday off
Health Cash Plan - Including Health screening, virtual GP and many more benefits
Skills & experience required:
Recent experience in delivering business administration and/or customer service qualification at Level 3 or above
Ideally hold a relevant Level 3 or higher qualification
A passion for education, standards and quality
Excellent time management, planning and organising skills
Ability to work under pressure and to strict deadlines and targets
Assertiveness and objection handling skills
Professional and approachable manner
Effective communication skills – ability to communicate at all levels
Confident with IT including e-portfolio platforms (Aptem desirable) and openness to using AI tools
Competent in Literacy and Numeracy
Relevant D32 / D33, A1, TAQA, CAVA or equivalent qualification
Level 3 Award in Education and Training (or willing to work towards it)
2 years' experience: in a business admin or customer service role, plus experience delivering apprenticeships or training (desirable)
Confident delivering masterclasses to groups, with strong subject knowledge across both standards
Additional Requirements
·Must have own transport, broadband connection, and business-use car insurance (all business mileage and expenses are covered by the company)
·Employment is subject to a satisfactory enhanced DBS check & references
t2 group is committed to providing a safe environment for all learner's and employees. xrexnqw To find out more about our commitment to safeguarding please visit the t2 website
We'd love to hear from you! Apply today and take the next step in your career with t2 group.